FAQs before your appointment?
FAQs
Filter important questions and answers using the relevant categories covering consultations, therapies, ergonomics, health fund rebates, and insurance. We review our Physiotherapy FAQs and appreciate any feedback or further queries you may have. Are we missing an important answer? Let us know today.
- Clinic Consultations
- Ergonomics
- Health Funds & Medicare
- Medical Details
- Other Therapies
- Physiotherapy
- Rebates & Claims
- Referrals
- Special Considerations
- Treatment Therapy
- WorkCover & Insurance
Our sessions are long consultations, 40 minutes in duration.
Yes, please bring with you all scans and reports related to your condition. These will assist the physiotherapist in their assessment.
We endeavour to apply treatment therapy in every session, however, we only focus on one area per session.
Our practice has a rounded approach and our aim is to target your physical issue from all perspectives. We do perform hands-on treatment if this is what is indicated after having assessed your area of pain.
Yes you can. We have a HICAPS terminal which will allow you to claim your entitled rebate on the spot. Depending on your current cover status with your private health fund there may be a gap to pay. If you are not sure of what your entitled rebate may be, please contact your private health fund to find out.
Please note: Payment is required on the day service has been provided. If for any reason your health fund declines your claim, you will be responsible for full payment of the service. We will provide you a receipt, of which you can claim your rebate with your health fund either online or in person at a branch.
Yes we do, however, there is a surcharge with use of all cards through our HICAPS terminal.
No, a referral is not required to see any of our physiotherapists.
Yes we do. Please notify reception at the time of booking if you intend to attend physiotherapy under WorkCover or Third Party Insurance. We will need the following information: Your claim number; Insurance contacts including your Case Manager’s full name, phone number, email and postal address; Employer contacts including the full name of the person overseeing your case, phone number, email and postal address; Your Nominated Treating Doctor’s (NTD) contact details; And, contact details of any other health provider involved in your case such as a Specialist, Return To Work Co-ordinator, Ergonomist, Exercise Physiologist, etc. Please also forward us any relevant documents you have including scans and reports.
Yes we do. You will need to be assessed to determine whether if it will be a suitable form of treatment for the condition you have presented with.
Yes we do. We can visit you at your office and conduct an assessment, maximise your workstation, and provide recommendations of any office equipment you may need to improve the ergonomics of your workstation.
Yes you can. Please notify reception at the time of booking, and let us know what stage of pregnancy you are at.
Yes, we have a physiotherapist who also speaks Mandarin.
Yes we have a 2 hour cancellation policy. This means if you need to reschedule or cancel your appointment, please call us at least 2 hours before your appointment time so you will not incur a cancellation fee charge. Cancellation fee charges also apply if you miss and do not present to your appointment.
Our sessions are long consultations, 40 minutes in duration.
Yes, please bring with you all scans and reports related to your condition. These will assist the physiotherapist in their assessment.
We endeavour to apply treatment therapy in every session, however, we only focus on one area per session.
Our practice has a rounded approach and our aim is to target your physical issue from all perspectives. We do perform hands-on treatment if this is what is indicated after having assessed your area of pain.
Yes you can. We have a HICAPS terminal which will allow you to claim your entitled rebate on the spot. Depending on your current cover status with your private health fund there may be a gap to pay. If you are not sure of what your entitled rebate may be, please contact your private health fund to find out.
Please note: Payment is required on the day service has been provided. If for any reason your health fund declines your claim, you will be responsible for full payment of the service. We will provide you a receipt, of which you can claim your rebate with your health fund either online or in person at a branch.
Yes we do, however, there is a surcharge with use of all cards through our HICAPS terminal.
No, a referral is not required to see any of our physiotherapists.
Yes we do. Please notify reception at the time of booking if you intend to attend physiotherapy under WorkCover or Third Party Insurance. We will need the following information: Your claim number; Insurance contacts including your Case Manager’s full name, phone number, email and postal address; Employer contacts including the full name of the person overseeing your case, phone number, email and postal address; Your Nominated Treating Doctor’s (NTD) contact details; And, contact details of any other health provider involved in your case such as a Specialist, Return To Work Co-ordinator, Ergonomist, Exercise Physiologist, etc. Please also forward us any relevant documents you have including scans and reports.
Yes we do. You will need to be assessed to determine whether if it will be a suitable form of treatment for the condition you have presented with.
Yes we do. We can visit you at your office and conduct an assessment, maximise your workstation, and provide recommendations of any office equipment you may need to improve the ergonomics of your workstation.
Yes you can. Please notify reception at the time of booking, and let us know what stage of pregnancy you are at.
Yes, we have a physiotherapist who also speaks Mandarin.
Yes we have a 2 hour cancellation policy. This means if you need to reschedule or cancel your appointment, please call us at least 2 hours before your appointment time so you will not incur a cancellation fee charge. Cancellation fee charges also apply if you miss and do not present to your appointment.